Our Tenbrink & Co. customer service office is open from the hours of 9:00 AM EST (Eastern Standard Time) and 6:00 PM EST. We are closed weekends and all major, US holidays. Any order placed during off hours will be processed the following business day. Always check your order status on your 'My Account' page for shipping and delivery notifications. Questions regarding returns please visit the Returns & Exchanges page on this website.
Any inquiry that relates to shipping, order status or general customer service policies, please visit Customer Service for more information. If you would like to be in touch right away, feel free to contact us, we’d love to hear from you. Enter your inquiry in the form provided and someone will be in touch as soon as possible. General emails can be sent firstname.lastname@example.org.
For media relations, we're happy to speak to you regarding samples for editorial use and any press features. Send your requests to email@example.com.
If you have questions about your order, we request through "My Account" at your tickets to ask your online question. These questions we receive, are directly linked to your billing information and, so we can give you much faster information.
Customer Service Hours for phone support is Monday – Friday 9:00 AM – 5:00 PM EST, Sunday and Saturday 9:00 AM – 6:00 PM EST Pacific Standard Time.