Customer Service

We're Standing by to Assist You.

The Tenbrink & Co. customer service desk is open Monday through Friday, 9:00 AM EST (Eastern Standard Time) to 6:00 PM EST. We are closed weekends and all recognized US holidays. For online orders placed after hours, on a weekend or during a holiday, your order will be processed the following business day. Details regarding our return and exchange policies can be found on our Return & Exchanges page.

We offer free shipping in the US

All orders will be scheduled for shipment in 1-2 business days, excluding holidays. Orders placed after 11 AM EST on Friday may not be processed for shipping until the following business day.

Once your order has been processed for shipment, you will receive an automated shipping notification with tracking to your inbox via email.

  *Domestic Shipping Rates

  • Standard Shipping (4-7 days): No Charge
  • USPS Priority (2-4 days): $14.95
  • UPS Ground (3-6 business days): $9.95
  • USPS Express (1-2 days): $49.95
  • Standard International (7-25 days) No Charge
  • Tracking is provided through UPS eCommerce. Once UPS delivers the package to the destination country, final delivery will be with your local post office or EMS service. Please allow 7-28 days for your package to reach its destination.
  • Typically there won't be any customs or import fees. We do our best to minimize any customs charges relating to the invoice but they will vary from country to country and we cannot guarantee what they will be in advance. Please check with your local Customs Office for exact details.  

    *Please note that these are estimates and rates listed are not guaranteed, Tenbrink & Co. will not reimburse expedited shipping costs for packages that miss the estimated delivery date. If you have any questions about shipping or delivery, please contact our Customer Service Desk for assistance.

    Inquiries

    Anyone requesting or inquiring about a recent purchase on this Tenbrink & Co. website is encouraged to fill out the form on this page and someone in the Customer Service office will be in touch as soon as possible.

    Interested in becoming a wholesale buyer of our unique Anniversary Clock? Submit your application on our page, Become a Retail Partner and someone in our sales office will be in touch.

    Distributor Interest || Investor Inquiries

    You can always email us at customerservice@tenbrinkandcompany.com.



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