... ... Customer Service | Tenbrink & Company

Customer Service

WE'RE STANDING BY TO ASSIST YOU.

The Tenbrink & Co. customer service desk is open Monday through Friday, 9:00 AM EST (Eastern Standard Time) to 6:00 PM EST. We are closed weekends and all recognized US holidays. For online orders placed after hours, on a weekend or during a holiday, your order will be processed the following business day. Details regarding our return and exchange policies can be found on our Return & Exchanges page.

WE OFFER DISCOUNTED SHIPPING IN THE US

All orders will be scheduled for shipment in 2-3 business days, excluding holidays. Orders placed after 11 AM EST on Friday may not be processed for shipping until the following business day.

Once your order has been processed for shipment, you will receive an automated shipping notification with tracking to your inbox via email.

  *Domestic Shipping Rates

Standard Shipping (4-7 days): $29.99
Expedited Shipping (2-3 days): Prices Vary

Tracking is provided through UPS eCommerce. Once UPS delivers the package to the destination country, final delivery will be with your local post office or EMS service. 

      *Please note that these are estimates and rates listed are not guaranteed, Tenbrink & Co. will not reimburse expedited shipping costs for packages that miss the estimated delivery date. If you have any questions about shipping or delivery, please contact our Customer Service Desk for assistance.

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