ABOUT THE ANNIVERSARY CLOCK

Q. WILL MY NEW CLOCK PURCHASE COME WITH INSTRUCTIONS? IS THIS ITEM EASY TO ASSEMBLE AND CONNECT?

A. Absolutely. Every one of our handcrafted clocks has a simple to use instruction insert. Customers can also enjoy our how-to use video on our introduction page.

Q. CAN I REQUEST ENGRAVING? IS THERE A CHARGE FOR THAT?

A. We do offer to engrave on the base of the clock; details can be found on the specific product page and drop-down menu choices. Shop your favorite clock design and let us know how you'd like us to engrave your new keepsake > 

Q. I OWN A STORE AND I WOULD LIKE INFORMATION ABOUT HOW TO CARRY YOUR ANNIVERSARY CLOCK; DO YOU WHOLESALE IN THE US?

A. Tenbrink & Co., the makers of the Anniversary Clock are currently accepting exclusive retail partners in the US, UK and Canada. Find our more on our Become a Retail Partner page > 

PLACING AN ORDER

Q. DO YOU OFFER GIFT BOXES OR GIFT WRAPPING?

A. Yes, on the item's page and in Step #2 of the checkout process you will be given the option to 'add a gift box' and 'add a gift message' to all applicable items. The charge for the gift box, special message and gift wrap will be included in your final charges at checkout.

Q. HOW DO I KNOW IF THE CLOCK I WANT IS IN STOCK?

A. If an item is on back order, a notation will appear in your shopping bag. The notation will say, "out of stock" and provide an approximate date that we are expecting our next shipment. Please note that it takes an additional 7-10 days for you to receive the merchandise after we have received it in our warehouses. 

Q. IS YOUR SITE SECURE?

A. Yes, At Tenbrink & Co. we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected. You can be assured that this website, housed on the global e-commerce platform is the safest online shopping experience you will find.

Q. HOW DO I CHECK OR TRACK MY ORDER STATUS?

A. Customers can check their order and shipping status by logging into their 'My Account' page or Order Status on this website. Follow the prompts to get the latest updates on your most recent purchase and past transactions. If you prefer, contact us during regular business hours Monday thru Friday. We would be happy to check your shipment status and track any packages out for delivery. You can do so on our Customer Service page >

Q. WHAT ARE YOUR SHIPPING COSTS?

PAYMENT INFORMATION

Q. CAN I PLACE AN ORDER NOW AND SEND YOU A CHECK?

A. Our online shopping system is unable to receive orders or hold merchandise without a valid payment attached using a major credit card or your PayPal account. 

Q. CAN I USE A GIFT CARD OR COUPON AS PAYMENT?

A. Yes! During your check out, you may enter in your e-gift card number for easy payment. The dollar amount is already stored in our files and will be automatically calculated.

Q. WHICH CREDIT CARDS DO YOU ACCEPT?

A. We happily accept MasterCard, Visa, American Express and Discover cards.

Q. WHY DID I HAVE TO PAY TAX ON MY ORDER?